Hopeless, they delete appointment requests, I've submitted 4 and still haven't been able to see a doctor. Had hoped it would improve under new management, but nope, still incompetent. I sent a detailed complaint about it last year and still no change. Passive aggressive staff replying to reviews blaming people and a doctor posting their own review lying about how great they are is just the tip of the iceberg. Over forty reviews here complaining about exactly the same problems, with no action from the practice.

Very bad experience with New Bank Health Centre.
The staff are rude and unhelpful. They ignore patients, spend time chatting and laughing during working hours, and don’t take our concerns seriously. Every time …More

I'm extremely disappointed with the recent changes at this GP surgery. I had a blood test scheduled but was given a date I couldn’t attend. When I managed to make time, the appointment was cancelled due to "unforeseen circumstances." …More

The Worst GP in Manchester!

I am extremely disappointed and frustrated with the service provided by this practice. The level of care and professionalism is shockingly poor, and I’m genuinely appalled by the way patients are treated. The staff are not only unhelpful but often rude and dismissive, making it incredibly difficult to get even the most basic appointment advice or simply book one.

Trying to book an appointment is an absolute nightmare. Instead of making things easier for unwell patients, the process adds stress, anxiety, and frustration. You’re passed between phone lines, broken websites, and conflicting instructions; and still end up with no appointment. It feels like no one takes responsibility, and the entire system is set up to discourage people from accessing care.

Terrible experience, awful management. This practice desperately needs a complete overhaul.

Rating: 1/5 - Extremely DisappointingService

Unfortunately, my experience at this clinic was very unpleasant. The behavior of …More

The worst GP in Manchester. The appointments system is from 1965, where you have to wake up at 6am and file in the form online, or else they are closed by 8am. And then you sit until next day in pain without medication. …More

If I could give zero stars, I would! This GP is so shameless, that they have now even time-limited sending admin requests and sick notes as well. Just like the appointments. They are open from 8am to hardly 10am or 11am. Who makes them think that we are available during those times when someone is sick or at work or commuting?? Instead of making it easy for sick patients to book appointments and requests at their convenience, they stress you out more, make you more anxious and sick. Horrible management!

In Liverpool and London, almost all GPs have open appointment systems, you can book appointments online and choose your date and time. Admin requests, medical reports and sick notes are processed within 48 hours no questions asked and they even deliver medication to your house! But look at these guys, they are operating on biblical systems and it is 2025!!

Do yourselves a favour and please open up your booking systems. Its not that hard. Stop being so shameless! I will be reporting this GP to Health Ombudsman, NHS and MP.

Unacceptable Service – Disrespectful and Unprofessional.

I am extremely disappointed and frustrated with the service provided by this GP. …More

i always fill the form for appointment any time during day but I tried to fill the form today for my son.it's not allowed me to do that.when phone the surgery they said you have to do next day.there is possibility If someone cancel appointment and they have our request and they can deal with our request.

Worst GP practice ever. Been 2 months for my medical record and I still havnt recieved it. Suppose to be within 30 days. Now I cant work because I can't renew my badge.

i don’t know what to do no more.
been waiting over a month for a referral letter to have access at my medications. …More

Such poor service. They don’t listen to anything you’re saying about your problems. And if they do, they don’t help you out and give you anything to be at ease. They just throw blood tests at you constantly. Wouldn’t recommend whatsoever. …More

Very digital first practice, amazingly I've managed to get a call back within 15 minutes of logging a case online, none of this waiting around to call exactly at 9am.

Very disappointed.
My wife had an appointment at 11 am. With ailing health reached on time.But when your self check in machine has technical fault waited fot the receptionists.The …More