New Bank Health Centre (owner)
2 years ago
Hi Jayne, thank you for your review. I'm sorry to hear you had a negative experience with us here at New Bank Health Centre.
We do encourage patients who are able to use the internet to visit our website to fill in an online form. However, if a patient is unable to do so, we will fill in the form for them over the phone. Our reception team aren't able to book appointments and the online forms get assigned to the appropriate clinician. Unfortunately, our appointments are booked incredibly quickly, usually within the first few hours of the day, so if patients submit forms later on in the afternoon, it is unlikely we will be able to give them an appointment. We are a same day service and are unable to book appointments in advance.
I’m afraid due to confidentiality laws, I am unable to respond on here to specific parts of your complaint. To do so would breach your medical confidentiality. If you would like me to look further into this incident for you, please do fill in a feedback form. You can the feedback form on our website here: https://bit.ly/3PAm4je
We thank you for your feedback on our website. We are continually making improvements to make it easier for patients to use. If you are unable to remember your password, you should be able to reset your password using a link that will be located in one of our emails.
Kind Regards, Lauren, Engagement & Communications Officer