Bob Davies
Local Guide15 reviews

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Hopeless, they delete appointment requests, I've submitted 4 and still haven't been able to see a doctor. Had hoped it would improve under new management, but nope, still incompetent. I sent a detailed complaint about it last year and still no change. Passive aggressive staff replying to reviews blaming people and a doctor posting their own review lying about how great they are is just the tip of the iceberg. Over forty reviews here complaining about exactly the same problems, with no action from the practice.
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2 months ago
Very bad experience with New Bank Health Centre.
The staff are rude and unhelpful. They ignore patients, spend time chatting and laughing during working hours, and don’t take our concerns seriously. Every time …More
Photo 1 in review by Hamdah Al Raisi
a week ago
New
I'm extremely disappointed with the recent changes at this GP surgery. I had a blood test scheduled but was given a date I couldn’t attend. When I managed to make time, the appointment was cancelled due to "unforeseen circumstances." …More
3 weeks ago
New
The Worst GP in Manchester!

I am extremely disappointed and frustrated with the service provided by this practice. The level of care and professionalism is shockingly poor, and I’m genuinely appalled by the way patients are treated. The staff are not only unhelpful but often rude and dismissive, making it incredibly difficult to get even the most basic appointment advice or simply book one.

Trying to book an appointment is an absolute nightmare. Instead of making things easier for unwell patients, the process adds stress, anxiety, and frustration. You’re passed between phone lines, broken websites, and conflicting instructions; and still end up with no appointment. It feels like no one takes responsibility, and the entire system is set up to discourage people from accessing care.

Terrible experience, awful management. This practice desperately needs a complete overhaul.
Edited 2 weeks ago
Rating: 1/5 - Extremely DisappointingService

Unfortunately, my experience at this clinic was very unpleasant. The behavior of …More
2 months ago
The worst GP in Manchester. The appointments system is from 1965, where you have to wake up at 6am and file in the form online, or else they are closed by 8am. And then you sit until next day in pain without medication. …More
a month ago
If I could give zero stars, I would! This GP is so shameless, that they have now even time-limited sending admin requests and sick notes as well. Just like the appointments. They are open from 8am to hardly 10am or 11am. Who makes them think that we are available during those times when someone is sick or at work or commuting?? Instead of making it easy for sick patients to book appointments and requests at their convenience, they stress you out more, make you more anxious and sick. Horrible management!

In Liverpool and London, almost all GPs have open appointment systems, you can book appointments online and choose your date and time. Admin requests, medical reports and sick notes are processed within 48 hours no questions asked and they even deliver medication to your house! But look at these guys, they are operating on biblical systems and it is 2025!!

Do yourselves a favour and please open up your booking systems. Its not that hard. Stop being so shameless! I will be reporting this GP to Health Ombudsman, NHS and MP.
6 months ago
Unacceptable Service – Disrespectful and Unprofessional.

I am extremely disappointed and frustrated with the service provided by this GP. …More
3 months ago
i always fill the form for appointment any time during day but I tried to fill the form today for my son.it's not allowed me to do that.when phone the surgery they said you have to do next day.there is possibility If someone cancel appointment and they have our request and they can deal with our request.
4 weeks ago
Worst GP practice ever. Been 2 months for my medical record and I still havnt recieved it. Suppose to be within 30 days. Now I cant work because I can't renew my badge.
4 weeks ago
i don’t know what to do no more.
been waiting over a month for a referral letter to have access at my medications. …More
7 months ago
Such poor service. They don’t listen to anything you’re saying about your problems. And if they do, they don’t help you out and give you anything to be at ease. They just throw blood tests at you constantly. Wouldn’t recommend whatsoever. …More
New Bank Health Centre (owner)
7 months ago
Hi Caitlin, I'm sorry to read that you are not happy with the service at the practice. If you would like me to investigate specific issues for you, please contact me via our feedback form https://newbank.nhs.uk/form/feedback/ which comes directly to me. I work at different sites which is why its easier to contact me this way. I hope I can help.
Best wishes
Debra
Patient Complaints Officer
4 months ago
Very digital first practice, amazingly I've managed to get a call back within 15 minutes of logging a case online, none of this waiting around to call exactly at 9am.
Edited 3 months ago
Very disappointed.
My wife had an appointment at 11 am. With ailing health reached on time.But when your self check in machine has technical fault waited fot the receptionists.The …More
New Bank Health Centre (owner)
3 years ago
Hello Ahmed. Thank you for your review. We believe it's important to listen to patients so we can improve the way we care for people. We do always try to provide the best service possible to patients, we're sorry if you feel you did not receive that. If you would like me to look further into your experience for you, please fill out a feedback form on our website https://bit.ly/38MfVvS. Kind Regards, Lauren, Engagement & Communications Officer
10 months ago
I have had nothing but positive experiences with this surgery. I did drop a star simply because you have to do everything via e-forms on the website, however my GP as well as the Nurse I see regularly are lovely and truly seem to care about my health.
New Bank Health Centre (owner)
8 months ago
Hi Dominic
That is so good to hear. We are pleased to hear you are happy with the service that you receive from our brilliant staff. If you want to discuss other means of contacting us (but the e-forms are the most efficient and timely way) then please speak with a member of reception when you are next the practice.
Best wishes
Debra
Patient Complaints Officer
4 weeks ago
No routine appointment available. They said no more appointments for non emergencies.Its Disgusting. Not coprative staff at all.
1
a year ago
I am writing to express my deep disappointment with the service I have received from New Health Bank over the past 8 months. Despite being promised a referral for surgery in November 2023, I have yet to receive any follow-up. Each time I …More
New Bank Health Centre (owner)
11 months ago
Hi Waseem, I am sorry that your are unhappy with the service you have received from New Bank Health Centre. Due to the this platform being public, I cannot discuss issues relating to your health in detail on here. If you would like me to investigate things further, please contact me via our feedback form on our website.
Many thanks
Debra - Patient Complaints Officer
8 months ago
I've been a GP here for a year now and can honestly say it's the best practice I've worked at in my 15 year career. It's a brilliant space with five large clinic rooms, a huge waiting room and lots of space for administrative functions. …More
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New Bank Health Centre (owner)
7 months ago
I think you are all brilliant too and a wonderful part of the Better Health MCR PCN team.
Debs
Patient Complaints (and compliments!) Officer
4 months ago
Disrespectful staff no drinking facilities for patients. If ask from staff they just ignored, and suggest to buy from next door fuel pump. Not acceptable.
1
a year ago
I would like to express my appreciation for the outstanding care provided by New Bank Health. The team consistently helps me with my health conditions, and I am particularly impressed by their efficiency in scheduling same-day appointments. …More
New Bank Health Centre (owner)
11 months ago
Hi Syed, Thank you so much for leaving such a lovely review for the staff at the practice. It is always good to hear that you and your family are happy with the practice and the staff. I will be sure to pass on your lovely comments.
Best wishes
Debra - Patient Complaints Officer
4 months ago
Was a patient for 10 plus years with long term illness surgeons released my to GPS care now been struck off for moving 400 metres further and to make matters worse was sent for scan now i can't get results because I'm not a patient so have to find new doctors and wait longer to find out if I've a serious problem thanks new bank
1
a year ago
This surgery is getting worst day by day, i have to w8 for a blood test for 4 weeks, and when i went for a blood test waited there for half hr just to be told that nurse is not coming. So booked another blood after 2 weeks and got a call …More
a year ago
IF YOU WANT TO DIE AND BE TREATED LIKE YOU ARE INSIGNIFICANT THEN YOU HAVE COME TO THE RIGHT PLACE. The receptionists are vile and diabolical when speaking to you. They are more focused on making tea and coffee and having conversations …More
5
Edited 2 years ago
Phoned for appointment told to go online did this & waited all day for a call describing my symptoms of severe pain down my leg and numb foot was told sounds like a hernia ? In my leg really & phone was put down on me, phoned next day a …More
New Bank Health Centre (owner)
2 years ago
Hi Jayne, thank you for your review. I'm sorry to hear you had a negative experience with us here at New Bank Health Centre.
We do encourage patients who are able to use the internet to visit our website to fill in an online form. However, if a patient is unable to do so, we will fill in the form for them over the phone. Our reception team aren't able to book appointments and the online forms get assigned to the appropriate clinician. Unfortunately, our appointments are booked incredibly quickly, usually within the first few hours of the day, so if patients submit forms later on in the afternoon, it is unlikely we will be able to give them an appointment. We are a same day service and are unable to book appointments in advance.
I’m afraid due to confidentiality laws, I am unable to respond on here to specific parts of your complaint. To do so would breach your medical confidentiality. If you would like me to look further into this incident for you, please do fill in a feedback form. You can the feedback form on our website here: https://bit.ly/3PAm4je
We thank you for your feedback on our website. We are continually making improvements to make it easier for patients to use. If you are unable to remember your password, you should be able to reset your password using a link that will be located in one of our emails.
Kind Regards, Lauren, Engagement & Communications Officer
2 years ago
I requested a letter from GP and was not aware that this service will be charged as I never used this service before. Also no body informs me neither the GP or when I rang surgery they guy just simply said it’s ready for collection. When I …More
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9 months ago
This is quite possibly the worst GP in britian i struggled to give 1 star
They do everything to avoid seeing you in person make it so extremely difficult to speak to a doctor and if they do give you an appointment it would be at a …More
New Bank Health Centre (owner)
8 months ago
Hi Mohammed, thank you for taking the time to leave a review. I am sorry to read that you are unhappy with the service that you receive from the practice. If there is something you would like to investigate further, please complete a feedback form via website and I will look into it for you.
Best wishes
Debra
Patient Complaints Officer
a month ago
Nearly always amazing and I almost always get appointments on the same day.
3 years ago
The service in this GP service is below standards and unprofessional. As the patient you will be required to continually chase up what is needed and in my case of being disabled they systematically discriminate. To be fare, once getting an appointment the nurses and doctors are good but all appointments are by telephone
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New Bank Health Centre (owner)
3 years ago
Hello Moe. Thank you for your review. I'm sorry to hear you feel we are unprofessional. We feel patients should have control of their health and do encourage patients to manage their own care; this includes chasing your test results and submitting your own repeat prescriptions. We find this gives our doctors and nurses more time to see or speak to patients and to help them when they're feeling unwell. I am very concerned about your statement that we systematically discriminate you because of your disability. We pride ourselves on treating every patient equally so I would really like to investigate this point further. If you would be happy for me to take a look into your case, please submit a feedback form here https://bit.ly/3NdiJ6P. Kind Regards, Lauren, Engagement & Communications Officer
a year ago
Seriously, I dont know where to go for a genuine complaint, I am so annoyed with the service here, Every time my kids become ill I and my wife thinking how to deal with it, as this practice does not help at all. …More
New Bank Health Centre (owner)
a year ago
Hello Fazel, Thank you for taking the time to post your review. We appreciate any feedback we receive whether that be positive or negative as it helps us to improve the service we offer to patients. Due to the nature of your review, I am unable to comment specifically on the issues you raise. This is because doing so may breach your patient confidentiality. If you would like me to look into this issue further for you, please submit a feedback on the website here: https://www.newbank.nhs.uk/navigator/feedback/
Kind regards
Debra, Complaints Officer
2 years ago
The majority of staff are rude, unhelpful and I believe are unaware of how to treat people with mental health problems. They say someone is going to ring and nobody does and don't communicate properly what's been done or what the plan is. …More
New Bank Health Centre (owner)
2 years ago
Hello Videl. Thank you for your review, we appreciate any feedback we receive whether it be positive or negative.
We're saddened to hear that you feel our team are rude and unhelpful, and that they aren't aware of how to treat patients with mental health problems. We're always working to improve the service we offer patients from staff members to ensure that they feel fully supported with all aspects of their health, including their mental health, and are in the process of developing further training for the team.
Our intention is not to make anyone feel unheard or dismissed, and is instead to offer a caring and compassionate service. I would like to take a look into this issue for you, and to get to the bottom of what has happened in regards to your care. If you would like me to do that, please do fill in a feedback form on our website.
Kind Regards, Lauren, Engagement & Communications Officer
a year ago
should have the option of 0 stars! Doctors and nurses are fine but these arrogant reception staff needed to get their heads out their backsides! such rude ill mannered staff at the forefront of an establishment where people go out of no …More
2 years ago
Awful gp practice.
I have been suffering with health issues and have been trying to get an appointment for 3 days now. …More
New Bank Health Centre (owner)
2 years ago
Hello Farah, thank you for your review. I'm sorry to hear that you feel we're an awful GP practice, and were struggling yesterday to get treatment from one of our doctors.
Usually, we would only direct patients to use the services of a walk-in centre or NHS 111 if we did not have any appointments left and a patient felt like they needed to be seen that day. If they could wait, we would usually ask them to contact us the following day to book an appointment.
I haven't been able to look into this for you as I can't find you under the name used on your review in our system. I would like to investigate this further to find out what happened yesterday and to see what went wrong. If you would like me to do that, please fill in a feedback form here: https://bit.ly/3AMLAvw
Kind Regards, Lauren, Engagement & Communications Officer
9 years ago
Incompetent manager and staff. I have been in this country for 15 years, and this is the first surgery/health center who questions a EU ID card. They welcome new patients but they do make you unwelcome and they are unwilling to help. They …More
🙏7
2 years ago
11 AM Thu Nov 11 2022:-

One of the worst GP Surgery. If there were any 0 Stars, I would have chosen the …More
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New Bank Health Centre (owner)
2 years ago
Hello Satvinder, thank you for your review. We’re saddened to hear you feel we’re a terrible GP Practice and that our staff “don’t want to work.” Please let me assure you that’s not the case.

I apologise for taking a bit more time than usual to respond to your review. I did want to take a look into what happened so I can offer further information for you.

I can completely understand your frustration about being passed over to pharmacy and not being given a GP appointment. However, we are obliged to use the Community Pharmacy Consultation Scheme (CPCS) mentioned in your review. The Community Pharmacy Consultation Scheme is a new national service to facilitate patients having a same day appointment for minor illnesses, or to get an urgent supply of a repeat medication.

The service is designed to help alleviate pressure on GP appointments and emergency departments and so more people are able to get treatment quickly. I understand you may feel that the doctors here at New Bank Health Centre are avoiding patients, but please let me reassure you that is not the case. This is a scheme that has been put in place by the Government, and we have been instructed to use it by both the Government and NHS Greater Manchester Integrated Care, our governing body.

Only specific pharmacies are involved in this scheme. This is why when you contacted Cohen’s pharmacy they said they were not responsible and when you visited them, they charged you for medication. Unfortunately, due to this being a public forum, I’m unable to give more details as it would breach confidentiality rules.

Kind Regards, Lauren, Engagement & Communications Officer
7 years ago
I've been registered at this GP for over a year. Contrary to other reviews the staff have always been courteous and helpful both in the practise and especially so over the phone. Sometimes there is a short wait for appointments but this is …More
7 months ago
Never had any issues here, get seem quickly, never too packed like other surgeries, friendly staff
New Bank Health Centre (owner)
7 months ago
Hi Rohail,
Great to hear you are pleased with the service at the practice, our staff really appreciate the time that people take to let us know when we are doing things well, as well as when its not so good.
Many thanks
Debra
Patient Complaints Officer
Edited 3 years ago
Useless customer service, when you want to make an emergency appointment you have to wait on the line for more than 30 minutes and when they finally answer the call they tell you should have called earlier after explaining to them that you …More
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New Bank Health Centre (owner)
3 years ago
Hello Abz, thank you for your review. When it comes to the telephone, it is a first come first served system and unfortunately, we cannot control how many people call the surgery and how long the wait will be on the phone. Our team strive to get through the calls as quickly as possible, but sometimes the wait for patients will still be longer than everyone would like.
It's a shame you feel that your tax money is being used for useless clinics and doctors. We feel we're a vital asset within the community and always help patients the best way we can and as quickly as we can. We try to accommodate everyone and give every patient who needs it an appointment, but we do have a limit that is very often reached from early in the morning - this includes emergency appointments. With that being said, I would be happy to take a look into this situation for you, and to get to the bottom of exactly what was said and why you weren't given an appointment that day. If you would like me to do that, please do fill in a feedback form here: https://bit.ly/3yN8b9s. Kind Regards, Lauren, Engagement & Communications Officer
3 years ago
This is the worst GP surgery in the country. Please avoid registering there. I'm suprised they are allowed to operate and still have a licence to practice. The staff are VERY rude, cude sometimes as well and online medical queries are …More
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New Bank Health Centre (owner)
3 years ago
Hello Abdul,
We're saddened you feel we are the worst GP practice in the country. We always strive to provide the highest level of care and service to patients and are disappointed to hear that you have not received that. I would really like to take a look into the incident you described in your review. if you would like me to investigate further, please do fill out a feedback form here: https://bit.ly/3rDHr8A.
Kind Regards, Lauren, Engagement & Communications Officer
3 years ago
If I could give 0 reviews I would, I’ve had so many problems with this GP, to be quite honest it’s not the doctors or nurses it’s the people on reception and their attitude and the service this GP provides, if you don’t like your job, don’t …More
🙏1
New Bank Health Centre (owner)
3 years ago
Hi Mylinh, thank you for your review. We care greatly about the health and wellbeing of patients and always strive to ensure it's easy for patients to gain access to health care. I am extremely concerned about your recent experience as it does not match with the standard we hold ourselves to and would like to investigate this incident further. If you would be happy for me to do that, please do fill in a feedback form here: https://bit.ly/3ONXfPu. If you would prefer, you are able to contact the practice and inform them you would like to speak with me. I can then arrange to call you about your experience. Kind Regards, Lauren, Engagement & Communications Officer
a year ago
Hi I changed over to New bank about 7 months ago,because I have wasted 30yrs of my life being at the valance centre ,who I can honestly say they did nothing for me except cause my medical problems. When I joined Newbank I couldn't …More
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5 years ago
So annoying and such waste of time!

Repeatedly I am thrown between the GP and the pharmacy only to find out its the …More
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New Bank Health Centre (owner)
4 years ago
Hi Adeel I'm really sorry for the problems you have recently encountered. If you'd like to contact me via the website or by writing to me at the practice I'll do my best to try to resolve your problem. Apologies for the late response to your review this is due to some technical issues. Kind regards Colin Rhodes Complaints Officer
4 months ago
Thank you to Tina who does my blood tests quickly and efficiently Appreciate it every time
🙏1
2 years ago
Worst general practice from 2019 up to now! They don’t see any patients only through video call and through phone call, even for blood test they would send their patient to other practices. My son who is almost 5 couldn’t even get his vaccins the practice should shut down!!
🙏2
New Bank Health Centre (owner)
2 years ago
Hello Amina, I’m sorry to hear that your experience with our practice has not been great and you feel that our surgery should be shut down.
Here at New Bank Health Centre, we operate a telephone triage policy. That means that every patient will get a telephone consultation first, and if it is deemed necessary by the doctor, they will then be offered a face-to-face appointment at the practice. Although this way of working may not be preferable for all patients, we have often found that it is successful and allows patients to get the treatment they need from the comfort of their own home. If you or your son have not been brought in to see the doctor in the surgery, this will have meant that they felt they could get a diagnosis of your medical problems and give you the treatment you need through the phone conversation. This is a nationally accepted way of working that many other practices in the UK use.
We offer in-person blood test appointments at the practice every working day of the week. The only time we would offer appointments for patients at a different practice, would be if a patient isn’t able to attend during normal surgery hours, or if the next appointment that was available was in our Enhanced Access hours (6-8pm Monday – Friday and 9am-5pm on Saturdays at The Robert Darbishire Practice) so I am afraid I have to disagree with your point that we always send patients to other practices.
I am however very concerned about your son not being able to get his vaccinations and would like to look into this further for you. If you would like me to do that, please fill in a feedback form on our website. You can find it here: https://bit.ly/3nKUoOJ
Kind Regards, Lauren, Engagement & Communications Officer
3 years ago
I have been registered with New Bank Health Centre from last four years , all the front staff , and Manager are very helpful . Dr Ali , Dr Singh do there best to help you . i see some negative comments, people need to understand asking for …More
New Bank Health Centre (owner)
3 years ago
Good morning Imran. Thank you very much for your wonderful review. We're so glad that you feel all of our team are helpful and that you have had a good experience with us here at New Bank Health Centre. I have passed your comments on to all of the team here and they are very thankful for your lovely feedback. Kind Regards, Lauren, Engagement & Communications Officer
4 years ago
The level of unprofessionalism and lack of communication between all staff is beyond words. …More
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8 years ago
Reception staff are quite rude and unhelpful, the wait is always long, I once asked the person at reception how long is the delay and they replied 'have a look, do you see many waiting?' There were only a couple of people in the waiting …More
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8 years ago
The receptionist is unbelievably rude to everyone who dares to walk in or phone in. She should be sacked. I sat waiting for over half an hour and all she did is complain about her work load to collegues and patients. …More
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3 years ago
Compared to other gps they do provide appointments. however, its taken them months to even upload my husbands details on the system. the lady clearly said she'll give me an appointment today but then said she didn't. very appalled with the …More
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New Bank Health Centre (owner)
3 years ago
Hi Mariah, thank you for your review. We do always try our best to register new patients as possible and the time this takes is very much dependent on how many other registrations we have at that time. We're sorry that your husbands registration took months and that you felt you could not get an appointment for him. If you would like me to take a further look into what happened here, please fill out a feedback form here: https://bit.ly/34NVS1A. Kind Regards, Lauren, Engagement & Communications Officer
7 years ago
Been with New Bank for a few years now. Yes like all Practitioners there’s a wait to see a doctor but when you see one they know what they are talking about. Receptionist are as Helpful as they Can be. Sometimes when they are stressed …More
🙏1
8 years ago
The service is crap. If i was allowed to use even more bad word then i would the receptionists are totaly out of there mind. If Patients are late then they dnt get to see the doctor and of theire are running late is no problem they have all …More
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Edited 3 years ago
To be honest is the Best clinic as you geting your problem sorted by the so called Doctors working at the reception desk they Will strictly interview you before and if decide they might send your request to the (who knows whats the reason …More
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New Bank Health Centre (owner)
3 years ago
Hello Lukasz. Thank you for your review. We're sad that you feel you have had a bad experience with us here at New Bank Health Centre. Our reception team are trained to triage patient requests so they can make sure you get the correct help you need. We understand it may be frustrating to let them know your problem, but giving them this information will help them to assign your query to the right clinician or to deal with your issue efficiently. No requests that patients submit should be ignored, however, there are circumstances where a GP does not need to be involved. If you feel like a mistake was make in your case and you would like me to look into this further for you, please fill out a feedback form here: https://bit.ly/3bp2bbs.
Kind Regards, Lauren, Engagement & Communications Officer
Edited 6 years ago
Absolutely ridiculous service! Although most doctors are very rude and unhelpful to their patients but out of all of them Dr Singh is the rudest most arrogant racist woman in this surgery!!!! Pathetic woman..... she acts like she does some …More
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7 years ago
I was on constant redial 60 times in a row when I tried ringing for an on the day appointment. They boast that they're open til 8pm but the surgery time finishes around 5.. the only thing you can do til then is collect prescriptions. They should have at least a few late evening surgeries running through the week
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4 years ago
I would not recommend to anyone in Manchester, the worst gp for contacting and getting in touch with anyone in this centre, above all they don't give you very safe medication for every medication you need to be referred to hospital, now I …More
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New Bank Health Centre (owner)
4 years ago
Hi Chenor, thank you for taking the time to post your review.
I’m sorry you feel like you struggle to get in touch with us. We do try to make sure we’re prompt when patients contact us either through our website or over the telephone.
We do prescribe many medications here at New Bank Health Centre, although there are some medicines that do need to be prescribed through a consultant at a hospital. When we feel that a patients problem needs further investigation, we will refer them to a specialist to ensure they get the proper care they need. I appreciate this can be a longer process, although it is to make sure that the treatment they receive is appropriate for them.
If you would like me to look into this problem further, please fill out a feedback form on the website here: https://bit.ly/3xYlGB2.
Kind Regards, Lauren, Engagement & Communications Officer
7 years ago
One of the doctors gave very poor service, she stated how there is nothing to help me with my issue, she even stated I can't do anything about it and made a face as if she was clueless! And I had to even tell her of the medicine I had heard …More
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2 years ago
The best gp of Manchester,the appointments are the same day of your call or the Next working day,you are always assisted on your appointment time and not 1 hour later,quite different in the gp than I am right now (five oaks family practice) very professional staff
New Bank Health Centre (owner)
2 years ago
Hello Lna. Thank you very much for your review . We're so glad to hear that you feel we're the best GP practice in Manchester and that you're always assisted by our staff members. We believe in trying to give patients quality service as quickly as possible and it's great that's what you've received. I have passed on your review to our team, I'm sure they will all really appreciate it.
Kind Regards, Lauren, Engagement & Communications Officer
2 years ago
It was my appointment today at 2:30 pm . I live just 10 steps away from new health bank centre. I visited there at 2:20 and kept waiting for till 2:50 but no one answered. Receptionist Muslim lady says they gonna give u call with bad attitude like she' everything.if u can't see patients don't call them
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New Bank Health Centre (owner)
2 years ago
Hello Pargat. Thank you for your review. We’re sorry to hear about the miscommunication you had recently with our practice.
We understand that we do function a little bit differently here at New Bank Health Centre by operating a telephone triage system. This telephone triage system means that all patients will receive a phone call first, and if it is deemed necessary by the doctor, they will then be offered a face-to-face appointment at the practice. Although this way of working may not be preferable for all patients, we have often found that it is successful and allows patients to get the treatment they need from the comfort of their own home. Having a telephone consultation first should have been communicated with you when you were given an appointment. If it wasn’t then we do apologise.
Kind Regards, Lauren, Engagement & Communications Officer
3 years ago
As all the rest of the people have the more or less the same thing. This is the qirst practice and you should avoid wasting your time there. Terrible surgery, staff and whole ethos of the place. To say its shameful will be a praise for this surgery
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New Bank Health Centre (owner)
3 years ago
Hello Abdul,
We're sorry you feel that you've had a bad experience here with us at New Bank Health Centre. If you would like to offer feedback so we can improve our services, please fill out a feedback form on our website here: https://bit.ly/3bp2bbs. Kind Regards, Lauren, Engagement & Communications Officer
2 years ago
It's unbelievable how this Gp practice go down.
When you call to make appointments like you use to before this s....d pandemic.
There told you fill form online. …More
New Bank Health Centre (owner)
2 years ago
Hi Michaela, thank you for your review. I'm sorry you feel you're being ignored when you submit an online form using our website. We have a policy that any forms to request an appointment should be responded to within 1 working day - other forms may have a slightly longer response rate but we do always aim to get back to you in a timely manner.
If you would like me look into the forms you've submitted for yourself and your children, please do fill in a feedback form here: https://bit.ly/3C1zU9r
Kind Regards, Lauren, Engagement & Communications Officer
9 years ago
Unfortunately it's the closet GP in my area - really unprofessional and rude receptionists is what drags my rating down for them. Never had a problem with any of the doctors. That and the fact that is virtually impossible to get an appointment with them, but when you do, the doctors are really helpful.
🙏1
Edited 10 years ago
At first when I registered it was good, I could get an appointments late because of what time they are open till. Now a days I am told to ring at 8am if I wanted an appointment at around half 4 or 5pm, which I did and then I am told to ring …More
3 weeks ago
New
No time for human been... very disappointed
1
Edited 3 months ago
Surgery reception is worse in the whole universe, very rude and insulting behaviour, always, again editing review, worse receptionist services off all time
3 years ago
I think this is the worst GP in the UK ever rude staff and when you ask for the manager always the answer is:”sorry the manager not in” also Dr Singh is really rude and gave us a wrong medicine and when you ask her any questions she even …More
🙏3
New Bank Health Centre (owner)
3 years ago
Hello. We're sorry that you feel New Bank Health Centre is the worst GP in the UK and that the staff there are rude. We do always try our best to provide the best service and the highest level of care to patients that we possibly can.
We appreciate that being prescribed the wrong medicine can be frustrating, we do hope that you have now managed to get the correct prescription.
Unfortunately, the NHS is very stretched at the moment, and there are a lot of patients in the community that need our care. Because of this we do have strict appointment times we need to stick to and running over those appointment times would cause delays for other patients. If your appointment lasted the full duration, this may have been why Dr Singh did not have time to answer your questions. If that was not the case, and you would like me to look further into your recent experiences with us, please do let me know by filling out a feedback form here: https://bit.ly/3Fof8Ae
Kind Regards,
Lauren, Engagement & Communications Officer
8 years ago
Terrible reception lady, how she is working customer facing is unknown to me, her resentment towards walk in patiencents like me was not what I expected. If you don't like your job find something else, are my taxes not paying your wages. …More
3 years ago
Booked an urine test in may and they say its 5 working days and never came back with results phone so many times and they say the same thing go online and check which dose not help result came back on 4th of july. Even at some point they said to me that we don't have your test .
New Bank Health Centre (owner)
3 years ago
Hello Ali. We're sorry to hear that you've had a negative experience with us here at New Bank Health Centre, and that you still haven't had your urine test results despite completing it in May. I'd be happy to take a look into what happened with your test and why the results took such a long time to come back. If you would like me to do that, please fill in a feedback form here: https://bit.ly/3yN8b9s. Kind Regards, Lauren, Engagement & Communications Officer
4 years ago
The most unhelpful reception/admin staff you can get. GO ONLINE is their best advice over the phone on any matter to which they will take 2-4 days to get back to you! Really annoyed with them. Rude and unprofessional …More
🙏6
New Bank Health Centre (owner)
4 years ago
Hi Mohammad I'm sorry to read you've had some problems. Please feel free to get in touch with us via the practice website. I will be intouch with you via letter shortly. Thank you for your feedback we will use it to try to improve our service to patients.
5 years ago
Cordial and kind but not a great service.
It usually takes long to get an appointment and you also have to wait a bit there. Staff changes so you may not always go with the same doctor.
Once I was ill and I got a diagnostic, then it ended up being something else...
🙏1
4 years ago
I came here for an ultrasound scan today (11 Dec) at 4.45pm. Waited on the second floor as I was asked to wait until the member of mediscan call me. But NO ONE has called me for the scan until all of the mediscan staffs left. And I WAS ASKED TO REBOOK MY APPOINTMENT??? Give back my 1 HOUR OF WAITING IN PAIN
🙏5
Edited a year ago
You know what not everyone has internet access you just can't see a doctor face to face lazy lay abouts
Must find another doctor who does care what a waste of time these doctors are …More
New Bank Health Centre (owner)
a year ago
Hello George. Thank you for your review, we appreciate any reviews we receive whether they be positive or negative.
We do understand that not all patients have internet access. That is why we have policies in place to offer further support to those who are digitally excluded, like taking appointment requests over the telephone etc.
We appreciate that we do function a little bit differently here at New Bank Health Centre by operating a telephone triage system. This telephone triage system means that all patients will receive a phone call first, and if it is deemed necessary by the doctor, they will then be offered a face-to-face appointment at the practice. Although this way of working may not be preferable for all patients, we have often found that it is successful and allows patients to get the treatment they need from the comfort of their own home. If you have not been brought in to see the doctor in the surgery, this will have meant that they felt they could get a diagnosis of your medical problems and give you the treatment you need through the phone conversation.
If you feel like you can no longer be a patient at our practice we do understand. To find a new GP practice, simply visit the NHS website. There you can search for a GP surgery using your postcode.
Kind Regards Lauren, Engagement & Communications Officer
8 years ago
I have been with New Bank Health Centre more than 3 years. On the beginning managing was poor so customer service but now since couple of months I can't say a bad word about them. As I have noticed there is new manager and work is more organised as well as friendly.
10 years ago
very poor customer service. I joined with them in January 2015. they have my all previous medical records in their system. my previous gp transferred all my medical records to them. recently they denied me to provide all my previous records on a letter I requested. I am preparing for legal action.
🙏1
3 years ago
The worst gp service ever. Staff is so rude and disgusting and pompous. Untrained and incompetent with a bad attitude. NHS really odd to take a deep look into this mess of a surgery.
🙏1
New Bank Health Centre (owner)
3 years ago
Hello Adnaan. Thank you for your review, we appreciate any feedback we receive whether that be positive or negative as it allows us to improve the service we offer to patients. It's a shame you feel that our staff members are rude, disgusting, untrained and incompetent. Our team are trained up to the highest standard and will always help in any way can, as long as your request is something that can be facilitated. If you'd like me to take a look into a particular incident that's happened, please do fill in a feedback form here: https://bit.ly/3yN8b9s. Kind Regards, Lauren, Engagement & Communications Officer
2 years ago
I never ever write reviews but the admin/reception team here are something else, I totally agree with every complaint made against them in the reviews because that's how they've treated me, I was deducted from the practise due to my …More
🙏2
New Bank Health Centre (owner)
2 years ago
Hello Hafsa. Thank you for your review.
I apologise I am only just responding to you on here, but please let me reassure you that I have been looking into this issue for you.
As mentioned within our call, I am unable to provide a full response on here. This is because this is a public platform and could potentially breach your patient confidentiality.
I have nearly finished my investigation and will be back in touch very soon.
Kind Regards, Lauren, Engagement & Communications Officer
9 months ago
Lovely experience staff really nice cannot fault the care such warm welcoming when I have been there a big thank-you to Alex & Sharon
New Bank Health Centre (owner)
8 months ago
Hi Sara
That is so good to hear. We are pleased to hear you are happy with the service that you receive. I will pass on your lovely comments to Alex and Sharon.
Best wishes
Debra
Patient Complaints Officer
7 years ago
The phone system is a joke, and sometimes the receptionists seem rude and dismissive, but I have never had difficulty getting an appointment when I've needed one, and all of the medical people I've dealt with have been fantastic - understanding and have all immediately put me at ease.
🙏1
7 years ago
Much better since new manager Ash has taken over, i think the fiery receptionist have been sacked. Helpful Maria & Shaz are still there. New Doctors are better too.
a year ago
Imagine a dictor making calls and outting it down and knowing its getting paid for because it counts as a appointment ,you coukd die as long as the longest standing doc is mikking it
New Bank Health Centre (owner)
a year ago
Hello Al. Thank you for your review.
Here at New Bank Health Centre, we do operate a telephone triage system, where each patient will receive a telephone call. If the patient does not pick up on the first call, our policy is that the clinician will try them again no earlier than ten minutes later. If the patient still does not pick up, they will be asked to re-book an appointment for the following day. Whilst we understand your frustration, our practice has hundreds of patients who need our help each and every day, and we are not able to continuously call patients until they pick up.
The only other circumstance that we allow our team to put the phone down on a patient is if they are being verbally abusive or aggressive. If none of these scenarios fit with your experience please do let me know by filling out a feedback form on our website and I will happily look into this for you.
Kind Regards, Lauren, Engagement & Communications Officer
2 years ago
The receptionist are rude discriminate against your mental health The office manager is just as bad lies and more lies …More
🙏2
New Bank Health Centre (owner)
2 years ago
Hello Carole, thank you for your review. I’m saddened to hear that you feel members of our team discriminate against your mental health and that our receptionists hold our doctors to ransom.
We care greatly about patients mental health and believe that looking after mental health is just as important and looking after physical health. That’s why our staff members are trained in mental health, and we also have dedicated mental health practitioners and a full wellbeing team in place to help patients.
Regarding our receptionists, we can assure you that they do not hold our doctors to ransom. Our reception team are highly trained to deal with and triage patient requests, so they are passed over to the correct clinician or staff member. This in turn makes sure that the request is dealt with appropriately, and that each medical professional has all the information they need before the appointment so they can spend all the time in the consultation helping them.
Kind Regards, Lauren, Engagement & Communications Officer
3 years ago
I don't normally write a review. But this time I must have to say that this is the worst GP / Health Centre I have ever seen in the UK. Would not recommend it to someone who wants to join.
3
New Bank Health Centre (owner)
3 years ago
Hi Saad, Thank you for your review. We're sad to hear you believe that we are the worst GP Practice you have ever seen in the UK. We do work extremely hard to provide the best level of care to patients, and always have the health and wellbeing of patients at the forefront of our minds. If you would like to give us more detail on why you experience with us has been poor, please do fill out a feedback form on our website here: https://bit.ly/3DqwSKs. Kind Regards, Lauren, Engagement & Communications Officer
8 years ago
Really Poor customer service. Reception Staff is rude. They don't see the patient on time. If you have appointment be ready to wait for 15 to 30 minutes more than the given time.
2 months ago
Absolute clowns !!! Worst GP in Manchester.
2 years ago
Would give zero star if there was the option. Been trying to book vaccination for my baby and theyve made it such a nightmare to do such a simple process of booking a appointment
2
New Bank Health Centre (owner)
2 years ago
Hello Rubel. Thank you for your review. We appreciate any reviews we receive, whether they be positive or negative.
We believe that childhood immunisations are really important, and are the best way to protect your baby from serious diseases. The last thing we would want is for the process to book your child's vaccines to be difficult, so we are sorry that is what you experienced. We're always looking to make improvements and want to make these kind of situations better for parents. To help us do that, please would you let me know the details of your experience by filling in a feedback form here: https://bit.ly/3YomcWb.
Kind Regards, Lauren, Engagement & Communications Officer
8 years ago
I think this is one of the best general practice around,the admin staff are bright and friendly they also have a smile on there little chops especially one them you know who you are,in my experience people need to wind there necks in.people …More
4 years ago
Untrained staff at reception doesn't have any clue everytime phone been told go to website and website is complacayed trying to make an appointment when you do get through if some one do reply they tell you something else rubbish service …More
🙏1
New Bank Health Centre (owner)
3 years ago
Hi Adnan. Thank you for your review. We're sorry that you feel like our website is complicated to use and that our team here at Newbank Health Centre are unprofessional and untrained. We are in the process of reviewing our websites to try and make them easier for patients to use, so we will bare your feedback in mind. We always strive to provide the highest level of service to patients. If you feel this has not happened in your recent experience, please do let us know by filling out our feedback form here: https://bit.ly/2VjkfPM. Kind Regards, Lauren, Engagement & Communications Officer
3 years ago
I've had skin problems and the doctor just made it worse, I can't even go out of the house now because of her wrong medications. Please don't go to this GP if you care about yourself.
🙏1
New Bank Health Centre (owner)
3 years ago
Hi Sana, thank you for your review. We're sorry to hear that your skin problems have got worse. Making sure that patients are happy and healthy is our number one goal. If you feel this has not been the case and would like me to take a further look into the care you received, please fill out a feedback form here https://bit.ly/3jb9QPq. Kind Regards, Lauren, Engagement & Communications Officer
Edited 4 years ago
A receptionist by the name of "Dee" is awfully rude. If she doesn't want to work then she should just go and claim universal credit. Completely ruins people's days.
🙏1
New Bank Health Centre (owner)
4 years ago
Hi Saher I'm sorry to read you've had some problems. Please feel free to get in touch with us via the practice website and I will try to deal with your specific issue. Thank you for your feedback we will use it to try to improve our service to patients.
9 years ago
Awful place. It is nearly impossible to get any appointment by phone. You can start calling from 8:00 am and they do not answer till 8:20am saying all the appointments are fully booked when lines open at 8:00am (This has happened to me many times in that place). The staff very unfriendly and the service not good.
2 years ago
The worse doctors in longsight really bad service bad attitude from staff really don’t care about their patients WOULD NOT RECOMMEND ATALL. Had better luck with doctor galatity
🙏1
New Bank Health Centre (owner)
2 years ago
Hello Jordan.
Thank you for your review, I’m saddened to hear that you feel we’re the worst doctors in Longsight and that our staff don’t care at all. Please let me reassure you that is not the case, and although you may not see it, our team constantly go above and beyond behind the scenes to try and make improvements for patients. This includes extending opening hours at a sister site so more patients are able to be seen each day, introducing new services like a full wellbeing team, physio team and in-house pharmacists that most practices don’t have, and having a same day service so patients don’t have to wait weeks to be seen.
It's a shame you have decided to leave our practice, but I am glad that you feel you’re getting better care elsewhere.
Kind Regards, Lauren, Engagement & Communications Officer
8 years ago
Hi, the present reception staff is very rude.the old stuff is very polite nd nice.spanish dr mayans is very very nice she is so so clam supportive nd helpful ...i like her so much.she is one of the best dr I have ever met..bless you maaam.
🙏1
2 years ago
World's Number One Worst Surgery and Worst Staff. PLEASE PLS DONT REGISTER YOURSELF IN THIS SURGERY, GO SOME WHERE ELSE...I don't want to give you any star. You guys are - 100....
🙏1
New Bank Health Centre (owner)
2 years ago
Hello Shan. Thank you for your review. We appreciate any feedback we receive, whether that be positive or negative, as it helps us to improve the service we offer to patients.
I'm sorry to hear that you feel like we're the worst surgery with the worst staff. Unfortunately, as your review doesn't contain many details I can't offer you an explanation on your circumstances. However, if you would like me to look into anything further for you, please fill in our feedback form with as much detail as possible. You can find the form here: https://bit.ly/3zQERQD
Kind Regards, Lauren, Engagement & Communications Officer
4 years ago
Receptionist are very rude and don't really understand the patients enquiry no do they help this needs looking into just called up to make an appointment before I could finish she keeps referring go online book online that's the procedure …More
🙏2
7 years ago
Great experience. They need to sort out their answering the phone cause it takes them some time but eventually they get there :) Other than that, excellent service, right on time with no problems whatsoever.
2 years ago
Very pathetic surgery please don’t register here. The online system Doctors don’t even bothered to call u and ask the issue, customer service is the worst, so rude.
🙏1
New Bank Health Centre (owner)
2 years ago
Hello Anila. Thank you for your review, we appreciate any feedback we receive whether that be positive or negative as it helps us to improve our service.
It’s a shame that you feel we’re a pathetic surgery and that doctors don’t even bother to call you and ask the issue. Here at New Bank Health Centre, we operate a telephone triage system. This telephone triage system means that all patients will receive a phone call first, and if it is deemed necessary by the doctor, they will then be offered a face-to-face appointment at the practice. We also allow our clinicians to contact patients via the online forms they submit, however, this should only be for simple problems and anything more complex should receive a phone call.
If you did not receive any form of communication, it will either be because something went wrong or there were no appointments left for the day. If you would like me to look into this further for you, please fill in a feedback form on our website. You can find it here: https://bit.ly/3nKUoOJ
Kind Regards, Lauren, Engagement & Communications Officer
2 years ago
It is get very very bad I will change my Gp for anything I need thy ask me book online since Dr h Ali not there get very very bad
🙏1
New Bank Health Centre (owner)
2 years ago
Hello Gull. Thank you for your review. We appreciate any reviews we get whether they be positive or negative as they help us to improve the service we offer to patients.
We appreciate that some patients do not like to use our online system, however, it is the quickest and easiest way for patients to request an appointment. If you aren't able to fill in a form online, our reception team will help you do that, just place a call to the practice.
We understand that having your regular GP can be upsetting. If you would like to change your GP practice, you can find a new one that is close to you through the NHS website.
Kind Regards, Lauren, Engagement & Communications Officer
8 years ago
Reception are helpful now they have polite staff only thing I have bad 2 say is the male doctor there is incompetent since Dr Rizvi left the service has really declined
🙏1
a year ago
I prefer stay and suffer at home than call this gp (bad staff)
2
New Bank Health Centre (owner)
a year ago
Hi Youcef, I am sorry hear to that you are not happy with the service at GP practice. We value feedback from our patients so that we can try and improve our services. If you want to raise a specific issue you have, I will look into for you. Please contact us via the online forms on our website. Regards Debra Ramsdale
Patient Complaints Officer
8 years ago
The Staff Are Really Good And The Female Spanish Doctor Is Really Calm And Doesn't Rush.😀😀😀
VIVA ESPAÑIA
🙏2
7 years ago
Rude staff unhelpful and they make you feel really unwanted and they just have an awful attitude towards the patients
🙏1
5 years ago
WORST CUSTOMER SERVICE I HAVE EVER
EXPERIENCED!!!
Ignoring the customer. Long wait times and response times.poorly trained staff members.
🙏1
New Bank Health Centre (owner)
5 years ago
Hi Nadeem I'm sorry that you had a bad experience during your recent visit. If there's anything specific that you want me to address then please do get in touch and I will do my best to make things better. We are always looking to improve our service so it is important that you raise any issues so we can try to sort them out. Get in touch via the practice if I can help. Just ask for the complaints manager. Many thanks
8 years ago
Recipients behaviour very bad n lazy even they don't have any smiles in there face,I don't no is there not anyone to check doctor surgerys?
🙏1
3 years ago
To make appointment need one month to tray every day
And you have neare to die.
New Bank Health Centre (owner)
3 years ago
Hello Mianbali. Thank you for your review. We appreciate any feedback we receive whether it be positive or negative as it helps us to improve the service we offer to you. We're sorry you feel you have to be close to death to get an appointment with us, and that you need to try every day for a month to get seen. We do offer appointments on a first come first served basis as we find that is the fairest way. Unfortunately, we have seen an increase in appointment requests which may make it more difficult to get an appointment. I have passed your feedback onto our executive team to see if there are measures that can be put in place to make it easier to get an appointment with us. Kind Regards, Lauren, Engagement & Communications Officer
6 years ago
Doctors are very good one receptionist very rude.Wont admit her mistake takes tried to blame me for her.
🙏1
4 months ago
Rude
1
a year ago
The receptionist are the worst people and the rudest.
1
3 years ago
Very bad service and rude staffs, better not to register there.
🙏1
New Bank Health Centre (owner)
3 years ago
Hello Shincy, thank you for your review. We appreciate any feedback we get from patients as it helps us to improve the services we offer. We're sorry you felt you'd received bad service and that the staff were rude. We do always try to go above and beyond for patients, and give them a great experience when they need us. If you would like me to take a look further into this for you, please fill out a feedback form on our website here: https://bit.ly/32QEGYk. Kind Regards, Lauren, Engagement & Communications Officer
9 years ago
Horrible service. Awful booking system. Poor doctor - patient relation.
🙏2
3 years ago
No good costumes service they are no reliable for the customer service
🙏1
3 years ago
Absolutely disgraceful. Avoid this place like it’s covid 19.
🙏2
New Bank Health Centre (owner)
3 years ago
Hello, thank you for your review. We're sorry you feel that you've had a bad experience here with us at New Bank Health Centre. If you would like to offer feedback so we can improve our services, please fill out a feedback form on our website here: https://bit.ly/3bp2bbs. Kind Regards, Lauren, Engagement & Communications Officer
4 years ago
As mentioned in numerous other reviews the receptionist is extremely rude
🙏1
6 years ago
Most helpful doctor is dr ali and dr altaf
🙏3
3 years ago
Worst experience. Weak staff. Every question that you have go online. Avoid
🙏1
New Bank Health Centre (owner)
3 years ago
Hello John. We're sorry you feel that you have had the worst experience here with us at New Bank Health Centre. We often direct patients to our website as it holds a huge amount of information that patients can access from the comfort of their own home and at a time that suits them. We of course do help those who are unable to go on the website when they give us a call. I will pass your feedback onto the team for review. Kind Regards, Lauren, Engagement & Communications Officer
11 months ago
Good service thanks 🙏
New Bank Health Centre (owner)
11 months ago
Hi Safin,
Thank you so much for taking the time to leave a review. It is much appreciated.
Best Wishes
Debra - Patient Complaints Officer
8 months ago
Good
New Bank Health Centre (owner)
8 months ago
👍😊
2 years ago
It's very badly .I will change it .
🙏1
New Bank Health Centre (owner)
2 years ago
Hello Einass. Thank you for your review. We're sad to hear you feel our service is very bad. We're passionate about helping our community with their health so it is disappointing that you don't feel we're reaching that goal.
We're always happy to take patient feedback on board. If you're looking to help us make improvements, the best way to do that is to join our Patient Participation Group. They are a group of people who are patients of the surgery and want to help it work as well as it can for patients, doctors and staff. They get together to bring different ideas to the surgery to help us treat patients better or to improve what we do in some way. If you would like to join our Patient Participation Group, fill out this form: https://bit.ly/3DJEGIZ
Kind Regards, Lauren, Engagement & Communications Officer
5 years ago
Nice clean place with helpful staff
🙏1
a year ago
Absolute shambles of a service
1
New Bank Health Centre (owner)
a year ago
Hello Phillip,
If there is something that you would like me to look into for you, please contact us via our website feedback form https://newbank.nhs.uk/form/feedback/
Due to patient confidentiality, I cannot discuss any complaints you may have on here as it is a public forum.
Please get in touch if I can help.
Regards
Debra Ramsdale
Patient Complaints Officer
11 months ago
Good service
New Bank Health Centre (owner)
11 months ago
Thank you for taking the time to leave such a positive review. It is much appreciated.
Best wishes
Debra - Patient Complaints Officer
4 years ago
Useless!
🙏1
New Bank Health Centre (owner)
4 years ago
Hi Emma, thank you for taking the time to post your review.
We’re always looking for feedback on how we can improve our services to make sure we offer the highest standard of care to patients. So we can do that, please can you let me know about your recent bad experience filling out a feedback form on our website here https://bit.ly/3xYlGB2?
Kind Regards, Lauren, Engagement & Communications Officer
5 years ago
Drs there helpful and staff
🙏2
4 years ago
Very poor service..
🙏5
New Bank Health Centre (owner)
4 years ago
Hi Shalaw. We’re sorry you feel that the service we offer in New Bank Health Centre is very poor. So we can gain a better understanding of what happened in your recent experience with us, can you please fill out a feedback form on our website here (https://bit.ly/3xYlGB2) with more details?
Kind Regards, Lauren, Engagement & Communications Officer
a year ago
No response
1
New Bank Health Centre (owner)
a year ago
Hello, if there is something I can help and look into for you, please get in touch via our feedback form on the website https://newbank.nhs.uk/form/feedback/
Best wishes
Debra Ramsdale
Patient Complaints Officer
5 years ago
Dr Singh 👎
🙏3
11 years ago
Good
3 days ago
New
9 months ago
New Bank Health Centre (owner)
8 months ago
👍😊
10 months ago
a year ago
a year ago
New Bank Health Centre (owner)
a year ago
Thank you for your 5 star review. We appreciate you taking the time and we are pleased that you think New Bank Health Centre is a good GP practice.
Kind regards
Debra
a year ago
2 years ago
New Bank Health Centre (owner)
2 years ago
Hello Leigh Leigh. Thank you for taking the time to post your review. We’re always looking for feedback on how we can improve our services to make sure we offer the highest standard of care to patients. If you would like to help us do that, please fill out a feedback form on our website? Kind Regards, Lauren, Engagement & Communications Officer
2 years ago
New Bank Health Centre (owner)
2 years ago
Hello Arslan. Thank you very much for your rating, we're so glad you're happy with the service you receive from us at New Bank Health Centre.
Kind Regards, Lauren, Engagement & Communications Officer
3 years ago
New Bank Health Centre (owner)
3 years ago
Hi Najeeb,
Thank you for your review. We always work hard to provide a safe and welcoming environment and that we offer the best service possible to patients. I'm so glad that you feel happy with our practice and have been kind enough to leave a 5 star review. Kind Regards, Lauren, Engagement & Communications Officer
3 years ago
New Bank Health Centre (owner)
3 years ago
Hi Maria,
Thank you for your review. We appreciate any feedback we receive whether it be positive or negative. We'd love to hear your point of view on our surgery and why you felt that 2 stars was the best rating to give us. If you would like to give us a bit more detail please do fill in a feedback form here: https://bit.ly/3rDHr8A. Kind Regards, Lauren, Engagement & Communications Officer
4 years ago
4 years ago
New Bank Health Centre (owner)
4 years ago
Thanks for the review Deborah!
4 years ago
New Bank Health Centre (owner)
4 years ago
Hi Evelin I'm really sorry for the problems you have recently encountered. If you'd like to contact me via the website or by writing to me at the practice I'll do my best to try to resolve your problem. Apologies for the late response to your review this is due to some technical issues. Kind regards Colin
6 years ago
7 years ago
7 years ago
7 years ago
7 years ago
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8 years ago
Edited 9 years ago
9 years ago